Shipping policy
ORDER PROCESSING:
Please allow 2-3 business days to process your order. Custom pet portraits require at least 20 business days to process. There is a possibility to expedite custom pet portraits, but it will depend on current demand. Please contact us if you need your custom order sooner & we can determine if it is possible. You can expect an email to confirm that your order is on the way.
STORE PICKUP
Orders can be picked up at a time which has been arranged prior to. An email will be sent when your order is ready for pickup.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
| Shipping Option | Estimated Delivery Time | Price |
| Custom Pet Portraits - Canada Post Regular Parcel | 8 Days | $17 |
| Custom Pet Portraits - Canada Post Xpress | 3 Business Days | $34 |
FREE DOMESTIC SHIPPING
Shipping is free on domestic orders over $75. Free shipping excludes custom pet portraits due to high value and delicate nature.
INTERNATIONAL SHIPPING RATES:
Shipping charges for your order will be calculated and displayed at checkout. Currently, international shipping is only available to the United Kingdom.